Smart IVR enables service providers to deliver services such as Auto-Attendant, Automatic Call Distribution, network IVR, and buffering. The network-based nature of this module makes it the ideal technology for business customers with multiple branches who could not necessarily afford to deploy multiple IVR systems to cover all locations.

 

Smart IVR has a simple and intuitive web interface for customizing IVR logic and managing announcements. This makes it very attractive for small businesses and SOHOs who don’t necessarily have specialized staff to handle complex IVR systems.