Personeta’s Next Generation IN suite provides network IVR capabilities. Service providers can combine these capabilities with cost-efficient IP media servers to deliver services such as Auto-Attendant, Automatic Call Distribution, Televoting, etc. These services can be delivered over existing network and phone lines, without the need for additional customer premise equipment. These services are attractive especially for SMBs and SOHOs since they do not require any capital investment on their part, and the IVR logic, including announcement management, can be controlled by end-users via Web or IVR interfaces.