My Converged Desktop fuses network-based features such as personal address books and call history with existing phones and desktop clients to transforms the old trusted telephony service into a powerful and easy to use IT application. Service providers can let their subscriber use their computer desktop as the ultimate communication cockpit.
My Converged Desktop includes some of the following features:
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Incoming call notification, caller identification, call filtering and routing for multiple devices (PC, phone, PDA, etc.) based on a single personal address book
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Call routing based on Presence using any existing Presence application
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Real-time call handling: subscribers decide how, where, and if they want to receive calls and messages including e-mail, voicemail, and text messages
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Click-to-call from the desktop computer screen using address book / buddy list
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Collaboration tools including whiteboard, application sharing, file transfer, remote assistance and Instant Messaging
My Converged Desktop comes with a pre-packaged desktop client but existing IM and soft phone clients can be integrated into the solution as well. The integration technology is based on Web Services and allows open devices and web clients to support any selected feature on any platform.
Whether subscribers wish to make calls with a soft client, click to call from an existing IM buddy list, or control call handling in real-time for TDM devices, My Converged Desktop creates a rich user experience by integrating multiple sources and opening up call control.
