Converged Voice VPN supports flexible services with deep functionality. Unlike existing voice VPN products, services built using Personeta's Converged Voice VPN can include POTS lines, wireless devices, PBX/IP-PBX extensions, and soft phones on a single VPN.
Standard and advanced voice VPN features are supported such as:
- User Management / Directory: For each customer an administrator can manage the list of users within the organization (telephone numbers, extensions, usernames, passwords, PIN, etc.). Directory data can be created or imported from other sources such as Excel.
- Management of Multiple Customer Sites / Groups: The service can support multiple sites for a single customer whether there is none or one or more PBXs. Different prefixes can be assigned for each site or PBX, with unified or distinct dialing rules.
- Unified Private Numbering Plan: The service supports definition of dialing rules (Private Numbering Plan), such as extension length, site prefixes, and more. If the service is integrated with PBXs, the numbering plan is unified with the PBX numbering plan.
- Abbreviated Dialing: Abbreviated dialing is supported between users of the service.
- Call Handoffs Between User Devices: The user may transfer calls between his own numbers as defined in his personal profile. For example: between his fixed-line extension and cellular phone. The handoff is done seamlessly during the call. The transfer is initiated by simply pressing a configurable combination of keys in mid-call.
- Call Transfer: Ability to transfer calls to another extension or another destination by pressing the configurable call-transfer-prefix in mid-call and then the extension number or the full destination number. Caller is placed "on hold" and hears music while waiting.
- Call Hold: This feature enables placing a call on hold while transferring it to another extension/destination, and the ability to reconnect.
- Forced On-Net: Dialing of the user's full number is still considered as a "VPN call" in terms of charging and activates the user's routing profile just like when dialing the short number.
- Virtual On-Net: A list of telephone numbers that do not belong to the organization, but can be dialed for a special tariff.
- Call Barring / Screening Profiles: The customer administrator can manage groups/profiles with rules for destinations that cannot be dialed by that group's members (outgoing call barring) and rules for origins that cannot reach the group members (incoming call screening). The administrator then adds members to each such group/profile. Each profile includes “black” and “white” lists for incoming and outgoing call barring.
- Caller ID Presentation: The customer administrator (and/or the service provider) can choose how the service member's caller ID will be presented to the destination in various situations. For example, on-net calls between members can present the short number, while calls to off-net destinations display the company's number, etc.
