Consumers continue to demand more flexibility from their voice service. Converged Life™, Personeta’s converged consumer communication suite, enables service providers to integrate multiple voice services and enrich them with various applications to create true value-add.
Service Mashups & Customization
With a modular architecture and the latest in web services technology, Converged Life offers deep service flexibility. Service providers have the flexibility to create multiple service mashups using a single application umbrella.
With its modular architecture, Converged Life enables service providers to go after highly segmented markets with targeted offers. Service providers can select the functionality they need from a comprehensive set of modules that include:
My Reachability Manager
My Reachability Manager acts as a personal / family switchboard , routing calls according to personalized profiles. These profiles, set by individual users via intuitive web interfaces, address multiple devices/services such as cell phone, home phone, voice mail, etc. and allow users to control their converged services from a single point.
My VCC
Supporting convergence for dual-mode handsets, My VCC allows users to handle both cellular and VoWi-Fi calls from a single handset, with a single or multiple identities. As its name implies, My VCC supports seamless handoff between cellular and Wi-Fi networks for calls in progress. Whether it’s about offering better indoor coverage or simply preferential rates in Wi-Fi hotspots, My VCC is the most robust and comprehensive FMC solution on the market.
My Location Manager
A vast array of services can be enhanced or created by using real-time location information. My Location Manager tracks the location of individual users through MAP and influences the delivery of converged services. For example, Home Zone services can be created where incoming and outgoing calls are handled differently when the user is at home. Used in conjunction with other Converged Life modules, My Location Manager creates powerful smart services that adapt automatically to user’s situations.
My Multimedia Manager
By combining My Multimedia Manager with adequate media resources, service providers can offer multimedia services such as video calls, music on hold, and call recording services at the individual user level. A key function of My Multimedia Manager is the ability to handle multimedia calls according to individual user profiles and device capabilities. For example, My Multimedia manager can terminate the audio portion of a video call if the called party does not have access to a video-enabled device.
My Converged Desktop
Lets customers use their computer desktop as the ultimate communication cockpit. Whether they wish to make calls with a soft client, click to call from an existing IM buddy list, or control call handling in real-time for TDM devices, My Converged Desktop creates a rich user experience by integrating sources and opening up call control.
Increase Revenues and Customer Loyalty
Converged Life enables service providers to go after highly segmented markets with targeted offers. Niche offerings can be created to increase market share and generate new revenues at virtually no incremental cost. Deep customization capabilities will also increase customer loyalty by making it less attractive for subscribers to switch service provider.
Deploy Market-Ready Services
By offering a building block approach to convergence with built-in flexibility, service providers can create custom offerings while maintaining a cost structure normally associated with highly standardized services.
